Kituo undertakes M-Haki Market Research and Training in Nairobi

Access to Justice / Activities ArticlesJune 17, 20160 CommentsKituo Cha Sheria


Starting on the 8th June 2016 at the Korogocho Community Justice Centre; 10th June 2016 at the Kibera Community Justice Centre and on 15th June 2016 at the Kamukunji Community Justice Centre, Kituo has been carrying out M-Haki market research and training for community members within where our justice centers are based.

M-Haki-‘Haki Mkononi’ is the use of SMS technology to disseminate legal information to clients and Kituo is currently in the first phase of a three phase implementation process where we’re conducting market research primarily to find out what people are willing to pay for the service.

In addition, Kituo is collecting and analysing data and experiences needed to engage Kituo stakeholders including volunteer advocates, paralegals and community members. This phase is ongoing ahead of the launch of the M-Haki platform and the corresponding advocacy activities. The three Market research and training activities involved around 100 participants representing different groups from within the communities. The training and research activities were spear-headed by Kituo legal officers Ashioya Biko and Maureen Thuo assisted by the respective community justice centre coordinators.

M-Haki is an innovative and reliable technology developed by Kituo Cha Sheria intended to lessen the costs of accessing justice. To make use of this technology, Kituo has a dedicated mobile number – 0700777333  where the public can text legal questions at a small fee to be answered by Kituo lawyers and volunteer advocates. Questions are gathered from anyone and anywhere and this will save persons the trouble of using commuter fare to come to Kituo’s offices. In other words legal advice is just a click away… Haki Mkononi.

M-Haki follows the idea of delivering basic justice/legal advice to people even for those who use quite basic mobile phones. The platform also serves as an advocacy tool to be used by Kituo paralegals from the community justice centres to build their personal capacity on legal issues and create awareness among the general public on how to access the service directly.


Kituo Cha Sheria.

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